1 | Singapore Airlines Annual Report 2000-2001 |
2 | The Story of Singapore Airlines and the Singapore Girl Daniel Chan Journal of Management Development, Volume 19, No 6, pp 456-472 2000 |
3 | Being 'world-class' is a continuous process Gary E Miller Business First 03/11/97 |
4 | Case Study of Singapore Airlines - Melvin Lim |
5 | Passengers enraged, but does Industry care? Frances Fiorino Aviation World and Space Technology 14/06/99 |
6 | Offering the Best! The Times Case Study Singapore Airlines |
7 | Singapore Airlines (SIA) Robert Johnston Source material provided 1996 |
8 | Singapore and Virgin to launch code-share on London route (note: this page now linked via The Wayback Machine) |
9 | AirGuide Online 12/2001 |
10 | Critical success factors for inflight catering services: Singapore Airport Terminal Services' practices as management benchmarks Z Y Chang, W Y Yeong, L Loh TQM Magazine, Volume 9, Issue 4, pp255-259 1997 |
11 | Aviation Safety |
12 | The Beginning of SIA |
13 | Beyond Singapore Girl - Grand and product/service differentiation strategies in the new millennium Daniel Chan The Journal of Management Development, Volume 19, Issue 4, pp515-542 |
14 | Personal discussion J Glover and J F Roulston (February 1998) |
15 | SIA Forum discussion |
16 | Customer care versus customer count D Clutterbuck, W Goldsmith Managing Service Quality, Volume 8, Issue 5, pp327-338 |
17 | How does Singapore Airlines fly so high? Ron Kaufman |
18 | A Sense of Place: the best airlines in the Asia Pacific |
19 | Information on airline seat pitch |
20 | Information on hijackings |
21 | SilkAir crash: A killer in the cockpit? Hedley Thomas South China Morning Post 03/10/98 |
22 | SP006 and Crew Resource Management (CRM): what went wrong? Rod Davies 06/11/00 |
23 | "Economy-class syndrome" a major health threat 26/01/01 |
24 | Medical report fuels "economy class syndrome" debate Andrew Demaria CNN News 13/02/01 |
25 | DVT information and advice (note, this page links to the SIA site, which gives SIA guidance on how to have a comfortable journey) |
26 | Travel restriction discussion (note this page is no longer available) |
27 | Singapore Air launches in-flight email,web Bob Bewin CNN News 26/04/01 |
28 | Surfing in the Sky: the net takes flight Daffyd Roderick Time Asia 30/10/00 |
29 | Warnings on the dangers of cramped seats |
30 | UK seat pitch information |
31 | Legroom information |
32 | Technically Speaking: Singapore Airlines holds strong a hand in Air New Zealand-Qantas sky war 11/05/01 |
33 | Singapore Airlines announces strategic alliance with American Express to launch co-branded credit card American Express Press Release 14/09/00 |
34 | Singapore Airlines in Woe Eric Ellis The Advertiser18/09/01 |
35 | Aiar wars in Asia: competitive and collaborative strategies and tactics in action Daniel Chan The Journal of Management Development, Volume 19, Issue 6, pp473-488 |
36 | Asia airline industry teeters on collapse Asia Pacific Management News 24/06/98 |
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