Quality & Business Improvement
These reports and articles previously appeared on an earlier version of this site:
- Bluffer's Guide to Statistical Process Control
This was prepared for a senior manager in a large manufacturing company, who wanted an overall awareness of Statistical Process Control without having to go through the training course.
- The classic: case study on Singapore Airlines
No one can study quality without coming across the pioneering work on service continuous improvement done by Singapore Airlines.
- Skunk Works
This was commissioned by an engineering manager, who had heard about Skunk Works and wanted to explore the feasibility of trying it out in his own firm.
- Risk Management and 5S
These were written as part of a series on improvement initiatives for the employees of a manufacturing design company.
- All I want for Christmas
This was a bit of fun, playing around with what a Quality Manager really would like for Christmas.
© Fell Services Ltd., 2004